1. You must use a touch tone phone.
2. Only press
the pound sign (#) after the account and pin number. When
you press a menu option (1, 2 ,3 etc) it is not necessary
for you to press the pound sign (#).
3. Please keep
your PIN # confidential. If you happen to lose or forget
the PIN # you must come in to the credit union to establish
a new one.
transactions require you to enter amounts. You must enter
each digit of dollars and cents, i.e. to transfer
$100.00, you would enter 10000.
5. The system
will disconnect you if you pause more than 40 seconds of
6. All monetary
transactions will be processed and posted to your account
monetary transaction made on this system will appear on your
statement noted as a Voice Response transaction.
8. Remember to
use the account number that is on your checks, except checks
have an additional number at the end of the account number.
It is called a "check digit" and verifies the numbers in the
account number.. Example: the account number on your check
shows "0000123451." The four zeros are leading zeros. Your
account number is "12345." This is the number you enter.
The last digit "1" is a check digit and is only used by the
computer as a verification.